The map below depicts the most recent cities in the United States where Verizon Fios users have reported problems and outages. If you are experiencing problems with Verizon Fios, please submit a report below.
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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Verizon Fios users affected:
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Verizon Fios is a bundled broadband internet access, telephone, and television service that operates over a fiber-optic communications network with over 5 million customers in the United States.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Washington, D.C., DC | 188 |
| Philadelphia, PA | 171 |
| Brooklyn, NY | 139 |
| New York City, NY | 107 |
| Newark, NJ | 37 |
| Pittsburgh, PA | 31 |
| Baltimore, MD | 30 |
| Jersey City, NJ | 28 |
| The Bronx, NY | 22 |
| Richmond, VA | 21 |
| Arlington, VA | 20 |
| Virginia Beach, VA | 19 |
| Louisville, OH | 19 |
| Queens, NY | 18 |
| Herndon, VA | 18 |
| Ashburn, VA | 17 |
| Boston, MA | 16 |
| Alexandria, VA | 16 |
| Fairfax, VA | 16 |
| Wilmington, DE | 14 |
| Westville, NJ | 13 |
| Buffalo, NY | 13 |
| Staten Island, NY | 13 |
| Oklahoma City, OK | 12 |
| Silver Spring, MD | 11 |
| Falls Church, VA | 10 |
| Plymouth Meeting, PA | 10 |
| Allentown, PA | 10 |
| Norfolk, VA | 10 |
| Hyattsville, MD | 10 |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Verizon Fios Issues Reports
Latest outage, problems and issue reports in social media:
The Evil Bull (@DiabloTorro) reported @verizonfios your customer service is trash, your very shady business practices never told me that my cable package was changed, just you were canceling the HBO max add-on after not having CBS due to contract negotiations. I’d like to talk to someone who legitimately help me
- Tommy (@DinahMightB29) reported
@elonmusk @getpaidwrite Can you take over Verizon FiOS and eliminate all of the worthless employees from the board down? It probably 98% of the workforce and 100% of the board. Thank you!
- Adam Wolosky (@AdamWolosky) reported
@verizonfios @VerizonSupport When will the outage be fixed?
- choctaw ridge (@choctawridge1) reported
@verizonfios customer service prevents customers from speaking to supervisors.
- Spencer M Ross (@srossmktg) reported
I never have issues with FIOS support. But every single time with the wireless, it's a whole rigmarole.
- 🤘Tightdemonseed🤘 (@TDemonseed) reported
@LensEffect_ Maybe same issue I had with FiOS. They rolled out an update and I had to manually change a setting on router ip.
- Bob Evil (@BEvil247) reported
@verizonfios your service is great, but your customer support is absolutely the worst. For sure a big company it should be rocket science to speak to someone.
- Tracy Clement (@TobClement) reported
@Verizon Fios out again! Entire end of the street out (again!). Yet, we have to wait 2 days for Verizon to send out a Verizon tech to verify the OUTAGE before sending a truck to repair. Ridiculous….
- Verizon Support (@VerizonSupport) reported
@AdamWolosky We are always here to help. We will be happy to assist you. When you sign in to the My FiOS app, do you see any updates on any reported outages in your area? *Jose
- dver (@dverdver) reported
@verizonfios @VerizonSupport All the 4k World Cup matches and pregame shows have constant visual artifacts on channel 1499. It's really bad. Any fix for this?
- thoughtsbyCHARLii.🫠 (@eatmyf*ckNshortz) reported
I literally HATE spectrum’s service. Thee worse part about living down here. I miss Fios so bad!
- Kye (@MistressKye) reported
@AngryPonyPhoto @comcast @verizonfios That's what I'm looking to do. Internet only for the streaming. It's like they just don't give a crap whatsoever
- Mr. D. 🇺🇦 (@Stifcho) reported
@nynjpaweather Not sure. Just tried on my cell phone using cellular connection (ATT) and images still broken. Internet is Verizon Fios. I'll give it a shot tomorrow.
- andy (@andymikhailovic) reported
@tonycrust when I had Verizon FIOS put in at the Manhattan Beach house the landlord had never had cable. Verizon put that **** in and ran cable alongside the wall outside. Life finds a way.
- pwnhoax (@pwnhoax) reported
It really disappoints me that @Verizon @verizonfios is going to take almost almost three days to come out to repair an all services outage. Can I pay for an expedited call?
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